Accountability

Two of Trellis' Values state that:

Improvement is Essential

• we seek creativity, and innovation
• we support learning, direction and growth
• we promote continuous quality improvement

and

Accountability is Essential

• we strive to get it right and when we don't, we make it right
• we behave professionally
• we communicate in ways that are honest, open, direct and complete
• we seek honest and objective evaluation of our work
• we take responsibility for our actions

In an effort to "live into" our values, and to communicate with our community, we will post the results of our client surveys here.  Click here to share your feedback.

2009 Results

2011 Results

Funder Accountability

The Waterloo-Wellington Local Health Integration Network (WW LHIN) funds a number of services provided by Trellis.  Trellis and the WW LHIN have signed an agreement committing to funding and service delivery.  To view the Agreement, click here. 

Emergency Responses

Trellis has developed a response plan to address emergency situations.  In an emergency situation we will work with our staff and community to ensure that the needs of those we serve and work with are met.  

Trellis has an internal team of staff who will convene in an emergency situation.  The plan has been reviewed by the Emergency Response Team and is in the final stages of approval. 

For a copy of our draft plan, click here.