We Are Committed to Protecting Your Privacy

As an individual who receives services at any of the Trellis' Community Team sites, your personal health information is essential to your care team.  It allows us to provide you with the best possible care.  We value the importance of treating your personal information with respect and sensitivity.

We work as part of a team—both within Trellis and with service providers in the community.  Health information is shared between the team members as needed, including your family physician and other involved community service providers (Circle of Care).  You may request that your information not be shared.

Our privacy program is designed to regulate how we collect, use, disclose, retain, and protect your personal health information.  We believe it is important for you to know about this process.  All information can be collected and shared only if the client has provided express consent or under very special circumstances (described below).  Trellis' policy and procedures are developed within best practice guidelines as per the Canadian Standards Association Privacy Codes found in the Personal Health Information and Privacy Act (PHIPA-2004).  Trellis will apply CSA Model Privacy Code to all information it collects, uses, and discloses as it applies to staff, volunteers and students.

For more information on our Privacy Policy

If you have any questions, please call our Privacy Officer at (519) 821-2060 Ext. 230 or emaill: privacy@trellis.on.ca